Delivery & Returns

Order Dispatch

Orders placed before 1pm  Monday to Friday (excluding Bank Holidays) should be dispatched the same day, others should be dispatched the next business day.

All orders which are correctly addressed but cannot be delivered for any reason and notification given that they need to be collected from your selected Postal Service, must be collected. If you fail to do so it may result in the goods being returned to us. In this case we will deduct all postal charges from your refund.

UK Deliveries

We use the Royal Mail services for the small postal packs.  If your order does not arrive within 5 business days please let us know. In the rare cases when the item is lost in the post – means did not reach you in 15 days for UK orders and 20 days for international orders – we will immediately send you the replacement. We kindly request you to wait until this time pass, as in most of the cases the package will arrive late.

International Deliveries

For deliveries into Europe we use Royal Mail International Signed for Small Packets. This service is tracked within the UK only and a signature is required on delivery. If your item(s) does not arrive within 20 days we will send you the replacement or issue a refund. Please note we will not issue a refund if your item is delivered to your specified address and a signature is obtained, by selecting this service you agree to our terms and conditions.

Undeliverable items

If your order cannot be delivered for any reason and it is returned to us, the cost of the order will be refunded, less any expenses incurred due to postage and package costs. Please ensure your delivery address is one that is secure and you are guaranteed to receive your item.

Cancelling an Order

You can cancel an order at anytime up until dispatch and a full refund will be issued.

Returns

If you wish to change your mind, you must return an item to us undamaged with the tamper evident seals intact within 30 days from the date of purchase.  We will refund the item less any expenses incurred due to postage and package costs.

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